FAQs

Associates should give customers placing in-store orders an exact day of when their glasses should arrive back at the store. Because all Eyeglass World locations, have an in-store lab, we can have orders to you the same day for most prescriptions. For higher prescriptions or more specialized orders, we use a centralized lab. Eyeglasses sent to the lab are typically ready for pick-up in 7-10 business days. If you would like to know the status of your order, please contact your local store.

We can only fill orders for current, valid prescriptions. If your prescription does not have an expiration date, then the expiration date is either 1 or 2 years from your exam date, depending on your doctor's preference. We will verify your prescription with your doctor and notify you if the prescription is expired.

Eyeglass prescriptions and contact lens prescriptions are not the same. Contact lenses sit directly on the eye whereas glasses are worn on the bridge of the nose. The distance between these two spaces dramatically changes the level of correction for each type.

Eyeglass World accepts most vision insurance plans. Click here to see a list of current providers. If you don't see your vision insurance provider or if you have a question about your vision insurance plan, please contact your local Eyeglass World. We do NOT accept vision insurance as payment for online orders, but we do provide a receipt which can be submitted to your insurance company as an out-of-network purchase. Make sure you consult with your insurance provider before you place your order to determine whether they reimburse or have limits for out-of-network purchases.

Eyeglass World offers FREE frame adjustments! Please visit a local store to have your glasses adjusted as often as you need.

Yes! Bring in a pair of existing frames to your local store and we’ll send your frames to our lab to replace the lenses. Please ask an Eyeglass World associate for more information about replacing lenses in existing frames.

To learn more about the different types of lenses available, please visit our Eyeglass Lens page.

If your doctor changes your prescription due to vision problems you are experiencing with your glasses purchase, we will replace your lenses one-time for free. You must return the frames to us within 45 days from the delivery date. The replacement lenses will be made with the same lens material and treatments that were previously selected, and will require you to mail-in your existing frames, though we will provide you with Free Return Postage.